For subscription plans, AgentUp automatically charges your primary payment method on your scheduled billing date. If that payment fails, we try your secondary payment method. When both payments fail, AgentUp emails you and asks you to update your payment methods.
If AgentUp does not receive payment within three days, we lock your account. You cannot upload new work or access previously completed batches while the account remains locked. We also deactivate all active Single Property Websites and Virtual Tours on your account.
Your account automatically unlocks after AgentUp receives payment. Once you update your billing method, you can pay your outstanding balance. You can also contact sales@agentup.com and ask our sales team to process the payment.
For monthly subscriptions, AgentUp reviews unpaid accounts at the end of each month. We cancel your subscription if you uploaded no images and still have an unpaid balance. Your account then moves to on-demand status, retroactive to the end of the previous calendar month. At that time, we delete all Single Property Websites and Virtual Tours. We also deactivate your AgentUp account and all related subaccounts.
- AgentUp does not issue cash refunds for unused credits.